Salesforce Business Analyst

January 22, 2019
Grand Rapids, Michigan
Job Type
Education Required
Bachelor’s degree in computer science or related fields


Requisition No.: 00003941

Status: Full time

Project Duration: 6 months

Position Description:

Salesforce Business Analyst - Expertise in Sales and Marketing Cloud

Job Description:
 Partner with internal Business teams to develop roadmaps and define business processes while creating associated system requirements.
 Organize and manage project work to drive predictable delivery. On-time and on-budget.
 Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution.
 Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades.
 Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
 Provides work estimates that permit prioritization and assignments to be made
 Oversee day to day operations, maintenance, and support of Salesforce CRM environment.
 Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner
 Utilize analysis and diagramming tools to represent business processes.
 Maximize the value from Salesforce and make decisions on in-built vs custom build solutions.
 Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs.
 Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices.

Skills Required

• Salesforce Admin Certification (current)
• In-depth understanding of the capabilities and constraints of the SFDC CRM application.
• Self-motivated, creative and team player with customer focus
• Strong problem solving and critical thinking skills
• Excellent oral and written communication skills
• Agile Methodologies
• Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications

Skills Preferred

Working knowledge of JIRA, Visio

Experience Required

• Minimum work experience: 5+ years of work experience in IT
• 2 to 5 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud
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