Digital Experience Lead

November 1, 2018
Grand Rapids, Michigan
Job Type


Requisition No.: 00003796

Status: Full time

Project Duration: 8 months

Position Description: 

The Digital Experience Specialist, Lead will collaborate with developers, UX/UI designers, product managers as well as a variety of stakeholders, to research, design and develop new digital products and improve existing digital products or product lines. Evaluates and ensures design feasibility and design optimization. Collaborate with cross-functional teams and with third-party vendors to influence and drive best-in-class digital experiences.

• Work with Product Manager/Owner and stake holders to define scope and vision for the portfolio of member products
• Lead digital user experience and digital interface vision and process
• Act as a conduit between the member, design (UX/UI) and development to solve complex interactions and humanize product ideas through design thinking
• Present design solutions to stakeholders and executives, articulate design decisions and incorporate feedback into the design cycle
• Lead the development of and govern the design system (visual design, CSS & HTML snippets) of digital products to ensure greater consistency and efficiency of ongoing and future product design endeavors
• Evaluate and sign off on design resources
• Collaborate with Business Analyst(s) to ensure technical boundaries are considered during the design process
• Be an advocate for the member and a change agent within the health insurance industry

Skills Required

High proficiency in web design applications such as Sketch and InVision 
Creation of prototypes, wireframes, story maps, personas, user stories, etc 
Creative problem solving 
Excellent written and verbal communications skills 
UX & UI design standards, heuristic analyses/expert review 
HTML, CSS, Javascript 
An eye for detail and color 
Ability to think conceptually and brainstorm 

Experience Required

7 Years UX & UI design experience 
3 years desktop, mobile and native mobile design 
2 years leading large scale projects and initiatives 
2 years conducting usability research 
2 years leading agile teams 
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